Now here is a term that we hear just about every work day (and some days off too!). But what does it mean? Importantly, what does it mean to you and me? Now, I am not going to pretend to be able to fully explain UC in a blog post, but I do want to give a quick synopsis as to what this means to people in the IT and telecom realm.
In its most basic form UC is the integration of voice, video and electronic messaging to help people to communicate more efficiently and collaborate more freely. For example, using a “smart phone” you are able to text someone and then switch over to a voice or video call right away.
Now, please understand, this is not full UC as one of the primary factors in UC is “presence” whereas you are able to know when the person you want to communicate is available. That being said, think about the different ways you communicate today, such as being able to retrieve you voice-mails via a web browser, or text to speech to hear your text messages. These are all components of a UC environment (photo courtesy of Ball University).
Why is this important when only 10% of Enterprises are using a UC platform? Because, according to a report by Frost & Sullivan, UC in the Enterprise will reach 90% by 2018! Now, my company is mainly involved in the audio end points and that means about 22 million UC headsets will be sold by then!
I will write more, but I wanted to start with a quick overview. This is a very exciting time for telecommunications and I couldn’t be happier to be a part of it.